CasinoChan Terms and Conditions

Welcome to CasinoChan Casino. These Terms and Conditions, version 1.0, effective and last updated 15.06.2026, govern your use of our website and services. By registering an account with us, you confirm that you have read, understood and accepted these terms in full. If you do not agree with any part of these terms, we ask that you refrain from using our services.

Who We Are

Our casino is operated by Kika Technology B.V., a company incorporated under the laws of Curacao, registration number 164980, registered address Zuikertuintjeweg Z/N, Willemstad, Curacao. We hold a licence issued by the Curacao Gaming Authority, licence No. OGL/2023/147/0081. Paysafe payments made on our site are processed directly by Kika Technology B.V. Should you have an unresolved dispute with us, you may contact our alternative dispute resolution provider EGIS at [email protected], though disputes are ultimately settled exclusively by arbitration in Curacao under Curacao Civil Procedure Rules.

Eligibility and Account Registration

At CasinoChan, we require every player to be at least 18 years of age to register. We permit only one account per player; where we detect duplicate accounts, we cancel all related payments and terminate the accounts involved, and any bonuses or winnings generated through a duplicate account are voided. Our platform is intended strictly for personal entertainment and must not be used for any commercial purpose. When you search for CasinoChan login or casino chan login, you agree that the credentials you create are for your sole use and must not be shared with any third party.

Restricted Jurisdictions

We do not accept players from a long list of restricted countries, including but not limited to the United Kingdom, United States, Spain, France, Netherlands, Belgium, Poland, Romania and many others listed in our full compliance documentation. Evolution Group studios, including NetEnt and Red Tiger, separately block an additional set of territories such as Australia, Canada, Czechia, Sweden, Brazil and South Africa from accessing their specific content. Please note that players from Finland and Ireland are not eligible for any deposit-based bonuses offered through CasinoChan Casino.

Deposits and Withdrawals

Here at CasinoChan, we offer a wide range of free and instant deposit methods, including Visa, Mastercard, Maestro, Skrill, Neosurf, Interac, Paysafecard, Neteller, Rapid Transfer and several cryptocurrencies such as Bitcoin, Ethereum, Litecoin and Tether. We expressly prohibit the use of third-party payment systems, and winnings generated from third-party deposits will be voided. Our withdrawal methods are also free of charge, though processing times vary: crypto, Paysafecard, Skrill, Neteller and Instadebit are processed instantly after approval, while Visa, Mastercard and Interac e-Transfer take between 1 and 3 banking days.

We process withdrawals wherever possible back to the original source of funds. Our daily withdrawal limit is EUR 4,000 or the currency equivalent, our weekly limit is EUR 16,000, and our monthly limit is EUR 50,000 calculated over the previous 30 days. Any amount exceeding a payment method's own limits is paid in instalments. No-deposit bonus winnings are capped at EUR 50, AUD 75 or CAD 75, and we cap winnings from cashback, tournaments and most bonuses at EUR 10,000 or the currency equivalent.

Verification and Account Security

We may require KYC verification at registration, before deposits or withdrawals, when regulatory thresholds are reached, or when we detect unusual activity. We ask for a government-issued photo ID, proof of address no older than 90 days, and proof of payment. We reserve the right to request source of funds documentation and may conduct video, biometric or liveness verification. If we cannot reach you within two weeks of a withdrawal request, we will lock your account for failing KYC. Dormant accounts inactive for 12 consecutive months are subject to a monthly administrative fee of at least EUR 25 while the balance remains positive.

Bonuses and Promotions

Our CasinoChan welcome bonus package offers up to EUR 3,500 plus 260 free spins across four deposits, each requiring a specific bonus code and a minimum deposit of EUR 20. Deposit bonuses carry a 40x wagering requirement, while no-deposit and free-spin bonuses carry a 50x requirement. All deposit and free cash bonuses expire after 30 days, after which any remaining bonus funds and winnings are forfeited. We apply a maximum bet of EUR 5, CAD 8 or AUD 8 while any bonus is active, and exceeding this limit allows us to confiscate any related winnings.

At CasinoChan Casino, we also run a Monday Reload Bonus of 50% up to EUR 100 plus 30 free spins, and our Thursday's Slot Spectacle grants 100 free spins automatically every Thursday. Only one bonus may be active at a time, and we do not permit stacking of deposit bonuses. We limit bonus eligibility to one per household, IP address or computer, and any attempt to abuse this policy may result in forfeiture of funds.

Our VIP Program and Loyalty Points

We reward loyal players through CasinoChan Points, earned on every real-money bet placed across our games. Our VIP Program spans 11 tiers, from Elephant through to Pharaon, with rewards ranging from small cash bonuses to a Porsche 911 Carrera GTS at the highest tier. Our VIP cashback can reach up to EUR 10,000 per week, and players reaching the Captain tier and above are assigned a personal VIP manager. Our loyalty program is designed so that the higher your status, the larger the bonuses you can unlock.

Games Offered

We provide access to more than 2,400 games from 139 studios, including over 2,000 slots, 100+ live blackjack tables, 19 live roulette tables and 15 live baccarat tables. Our Jackpot Meter links to more than 50 progressive titles, including games from the Mega Moolah network. We do not offer a sportsbook, virtual sports or esports betting on our platform.

Responsible Use and Fair Play

We are committed to responsible gaming and ask that you only wager what you can afford to lose. We prohibit minimal-risk betting strategies that do not genuinely contribute to wagering requirements, and we reserve the right to confiscate winnings generated through such practices. We do not permit the use of a VPN to bypass a game provider's geographic restrictions, and doing so may lead to confiscation of winnings.

Customer Support

Our support team is available 24/7 through live chat and email at [email protected], in English, French, German and Italian. We do not currently offer telephone support. If you wish to file a complaint, our complaints section accepts submissions free of charge within 6 months of the issue arising, with acknowledgement within 1 week and a full response within 4 weeks, extendable once by a further 4 weeks.

Changes to These Terms

We may update these Terms and Conditions from time to time to reflect changes in our services, regulatory requirements or business practices. We encourage you to review this page periodically. Continued use of CasinoChan Casino after any changes constitutes your acceptance of the revised terms. If you have questions about any clause within these terms, please contact our support team before continuing to use our services.