CasinoChan Privacy Policy

At CasinoChan, we respect your privacy and are committed to protecting the personal data you share with us when you register, deposit, play or withdraw on casinochan.com. This policy explains what information we collect, why we collect it, how we use it, and the choices you have regarding your data. By creating an account, you agree that we may process your information as described below.

Who We Are and What This Policy Covers

CasinoChan is operated by Kika Technology B.V., incorporated under the laws of Curacao, registration number 164980, registered at Zuikertuintjeweg Z/N, Willemstad, Curacao, and licensed by the Curacao Gaming Authority under licence No. OGL/2023/147/0081. Here at CasinoChan, we act as the data controller for all personal information collected through our website, our mobile-optimised platform and our installable progressive web app. This policy applies to all visitors and registered players, including those searching for casinochan login, casinochan canada, or casino chan review before signing up.

Information We Collect

We collect several categories of information in order to open and manage your account, process transactions and comply with our licensing obligations.

• We gather registration details such as your name, date of birth, email address, country of residence and chosen currency.
• We collect payment information when you use Visa, Mastercard, Maestro, Skrill, Neteller, Neosurf, Interac, Paysafecard, Rapid Transfer, Zimpler, iDebit, Instadebit, bank transfer or cryptocurrencies such as Bitcoin, Ethereum, Bitcoin Cash, Litecoin, Dogecoin and Tether.
• We request identity verification documents, including a government-issued photo ID, proof of address no older than 90 days, and proof of payment, when required for KYC checks.
• We track your gaming activity, deposits, withdrawals, bonus usage and CasinoChan Points to administer our Welcome Bonus, VIP Program and promotions.
• We automatically record technical data such as your IP address, device type, browser, and session logs, including for the purpose of enforcing our VPN restrictions and geo-blocking of restricted countries.
• We may collect correspondence you send to our support team via live chat or email, as well as records of complaints submitted through our complaints form.

How We Use Your Information

Our CasinoChan platform uses your personal data for the following purposes:

• We use your data to verify your identity, age (18 and over) and eligibility to play from your jurisdiction.
• We process your payments, manage deposits and withdrawals, and apply withdrawal limits of EUR 4,000 per day, EUR 16,000 per week and EUR 50,000 per month, or their currency equivalents.
• We use your information to detect duplicate accounts, fraud, money laundering, and prohibited third-party payment activity.
• Our team uses your contact details to send service communications, respond to support requests, and, where you have opted in, to inform you about the Monday Reload Bonus, Thursday's Slot Spectacle and other offers.
• We analyse gameplay data to award CasinoChan Points, calculate cashback, and determine progression through our 11 VIP tiers.
• We retain data as required under Curacao gaming regulations and for dispute resolution through EGIS or arbitration proceedings.

Legal Basis for Processing

We process your personal data because it is necessary to perform our contract with you under our Terms and Conditions, to comply with our licensing and anti-money-laundering obligations, to pursue our legitimate interests in preventing fraud and securing our systems, and, where applicable, because you have given consent, for example to receive marketing emails. You may withdraw consent at any time by contacting our support team.

Sharing Your Information

We do not sell your personal data. However, we may share information with:

• Payment providers and processors, including those handling Paysafe transactions on behalf of Kika Technology B.V.
• Identity verification and KYC service providers, including those conducting video call, biometric or liveness checks.
• Regulatory authorities, including the Curacao Gaming Authority, where legally required.
• Game and live-casino studios such as Evolution, Pragmatic Play and NetEnt, strictly to the extent necessary to deliver gameplay and enforce their own jurisdictional restrictions.
• Our alternative dispute resolution provider, EGIS, in the event of an unresolved complaint.
• Professional advisors, auditors or law enforcement where necessary to protect our legal rights.

Cookies and Tracking Technologies

Our website and our progressive web app use cookies and similar technologies to remember your login, preferences and currency, and to understand how visitors interact with our lobby, promotions and VIP Program pages. If you search for casinochan login or casinochan slots and return to our site, cookies help us recognise you and improve your experience. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect site functionality.

Data Security

We implement technical and organisational measures to protect your personal data against unauthorised access, loss or misuse, including encrypted transmission of payment details and restricted internal access to sensitive documents. Despite these measures, no system is completely secure, and we encourage you to use a strong, unique password and to keep your login credentials confidential.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterward to meet our regulatory, accounting and dispute-resolution obligations. Accounts that remain dormant for 12 consecutive months may be charged a monthly administrative fee while a positive balance remains, and related records are kept in accordance with our retention schedule.

Your Rights

Depending on your jurisdiction, you may have rights to access, correct, delete or restrict the processing of your personal data, and to receive a copy of it in a portable format. If you wish to exercise any of these rights, please contact [email protected], and our team will respond in accordance with applicable law. We may ask you to verify your identity before actioning any such request, particularly where your account involves financial transactions or an open KYC review.

International Transfers and Restricted Jurisdictions

Because CasinoChan operates internationally, your data may be processed outside your country of residence, including in Curacao. We take steps to ensure appropriate safeguards are applied to such transfers. Please note that we do not accept players from a number of restricted countries, and residents of those jurisdictions should not attempt to register or submit personal data to us.

Children's Privacy

Our services are strictly intended for individuals aged 18 and over. We do not knowingly collect personal data from minors, and any account found to belong to an underage individual will be closed, with associated funds handled according to our Terms and Conditions.

Complaints and Contact

If you have concerns about how we handle your personal data, you may contact our support team by live chat or email, available 24/7 all year round. Complaints may also be filed free of charge within our published complaints process, acknowledged within one week and answered within four weeks. If you remain unsatisfied, you may escalate the matter to EGIS at [email protected]. We at CasinoChan value transparency, and our Privacy Policy may be updated periodically; continued use of our site after changes take effect constitutes acceptance of the revised policy.

For any questions about this Privacy Policy, how we collect or use your information, or to exercise your data protection rights, please reach out to [email protected]. We are committed to handling your personal information responsibly across every CasinoChan service you use.